UserZoom Resource Center for Participants Help Center home page
Account Name
Participants' Support Center
  1. UserZoom Resource Center for Participants
  2. Technical issues

Technical issues

Troubleshooting steps for a variety of issues you may experience as a participant.

  • About providing and verifying your phone number
  • I cannot get through the tech check
  • Why can't I share my screen? (MacOS Catalina)
  • My sound is not working
  • I am told that my voice sounds robotic
  • My camera is not working
  • My computer is slow
  • I have a weak internet connection
  • How to clear browser cache
  • How to enable cookies in the browser
  • How to enable JavaScript on the browser
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