To help ensure the moderated research session you’ve been invited to goes off without a hitch, follow the steps on this checklist before you join.
- If you’re joining on a computer or laptop, make sure you’re using Google Chrome, Firefox or Microsoft Edge and you have the latest version installed.
- If you’re joining from your phone, you’ll need to install the ‘UserZoom Live’ App.
- For Android - Install from Google Play Store
- iOS - Install from Apple App Store
- Try to make sure you don’t join the session from a restricted network or VPN.
- Test the speed of the Wifi network you’ll be using. We recommend speeds of at least 25-30 mbps for download and 10-12 mbps for upload. You can test your internet speed here
If you run into problems trying to join, or while in the session - check out these articles.
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