In order to participate in a Moderated session, your moderator will provide you with:
- an invitation link to join the session and the date & time of the session
or - an invitation link to schedule the session (you will receive the link to the session after you confirm your slot)
Scheduling the session
If your moderator has already confirmed to you a date and time for your session, you can skip the next set of steps as your link will take you directly to the session.
The below steps are relevant if you need to select a date and time for your session.
- Click the link sent by your Moderator.
- You may need to answer a few questions to make sure you are part of the target audience for this study.
- Choose an available time and time from the ones listed.
- Click Next.
- Enter your name, email address and your mobile phone number.
- Check the permission box.
- Click Continue.
- You will receive a verification code via SMS to verify your phone number.
See About providing and verifying your phone number for more information. - Insert the 6-digit code and click Continue.
- Go to your inbox. You will have received an e-mail with title "ACTION REQUIRED: Please confirm your session".
- Open this e-mail and click on Confirm session.
IMPORTANT: Your spot will be reserved for the next 10 minutes for you to confirm it. - When the confirmation window opens, click Finish confirmation.
- Complete the System Check.
In case you experience any technical issues, you can refer to the advice on the screen and also these articles. - After you complete the System check, you'll receive an email with title "Participation confirmed! Your spot is reserved".
IMPORTANT: This e-mail contains the link to join the session.
Joining the session
- On the day of the session, you will open session link.
We recommend that you do so 5 minutes early. - You will be prompted to go through a tech check.
This is to ensure that everything will work as expected during your moderated session. - Once you have finished the tech check, you will join the session.
- You will initially be in the waiting room until your moderator lets you in.
In case you experience any technical issues, you can refer to the advice on the screen and also these articles.
During the session
Once in the session, you will be able to talk to your moderator. They will ask you questions and guide you through the study. They might show you a prototype and/or ask you to share your screen and try it out.
There is a chat function that you can use to chat with the moderator in case you need it. It can be found in the sidebar on the right.
Things to keep in mind
- As you might be sharing your screen during the session, please close any browser tabs or software that you would not like to be seen.
- If the moderator asks you to share your screen and you have more than one screen, you can decide which screen to share.
You might also be interested in: